Delta.exchange - Program Manager

Role - Program Manager

Job description:

- Define the operating structure and processes to implement on product strategy as an individual contributor

- Design globalized, future state support processes that are automation-ready

- Work cross-functionally to solicit feedback from business stakeholders on the proposed process design and user experience

- Collaborate with Product Managers to determine the technical feasibility of the proposed future state support processes

- Help craft delta.exchange customer care strategy and support for the future in support automation and help center experience in the delta.exchange apps

- Help identify operational gaps and improve or pioneer processes to drive efficiency across support operations

- Develop an in-depth understanding of customer experience by incorporating quantitative and qualitative insights