Manager - Client Account Management

The Client Account Management (CAM) team is focused on bringing efficiencies and leading practices to Deloitte's most important clients. Organized by industries, the CAM professionals assist internal leaders in strengthening relationships and expanding services to clients. The team generates strategic industry, cross-sector, and company level insights to address client issues. In addition, the CAM professionals drive account management efficiencies such that the internal leaders can win work and create more value for the clients.

The India Life Sciences and Healthcare (LSHC) CAM team comprises individuals with industry knowledge and skill sets that enables members to work both as independent CAMs and collaborate with US colleagues on various account management activities. We are seeking a person with 9+ years of experience in the LSHC sector with a flair for internal account marketing activities and possessing strong research, analytical, and account marketing skills; and an excellent command of the English language.

Work you- ll do

The professional will be expected to lead the LSHC CAM team as well as serve as a lead client account manager for one or more accounts. The professional will be responsible for partnering with internal account leadership to shape and execute the strategy of engaging with the end client, building a cross- functional and global (where appropriate) team to deliver a seamless experience to the client, and taking an active role in managing risk and quality, as appropriate.

The professional will partner with the US CAM industry leader to drive consistency and excellence across geographies. The professional will provide insights and recommendations to innovate and increase the value CAM provide to account teams. He/she will also provide regular feedback and suggestions to better the team and serve our end clients.

The professional will be expected to develop client facing materials, including presentations, meeting agendas, and proposals. He/she should demonstrate strong research, analysis, writing, presentation, and communication skills. The professional will work with the India and U.S.-based LSHC CAM colleagues as well as senior leaders from Deloitte's client account teams in the US.

CAM responsibilities:

Client Impact/External Facing Activities:

- Develop and distribute content on thought leadership, points of view documents, and webinars

- Develop and manage distribution tracking systems to ensure measurement against marketing KPIs

Account Operations/Internal Team Management Activities:

- Develop strategies or solutions specific to account's priorities, pain points, or to develop relationship

- Conduct company, executive, and industry specific research insights and prepare the account leadership for their client's meetings

- Assist in the development and maintenance of account relationship tools including relationship map, organizational charts and the political balance sheet

- Gather account financials from project controllers, populate eminence-related information, and update key client developments, including news and quarterly earnings summaries

- Help in development and maintenance of SharePoint based team sites

- Support account-level financial activities

Contract, Risk and Quality Management Activities:

- Manage account-specific contracts and ensure adherence to confidentiality and compliance requirements

- Assist in the onboarding/off boarding of account team

Team management and people development responsibilities

- Understand portfolio and accounts and work closely with US CAM Industry Leader to align CAMs in teams on accounts to maximize value

- Responsible for the quality of deliverables executed by the India team members

- Responsible for recruiting, engaging, and motivating team members

- Guide team members through project brainstorming sessions, reviews, and regular feedback

- Provide timely, detailed, insightful feedback on team members- research tactics and strategies; client interaction/speaking abilities; writing and document organization; analysis and argument

- Identify and address development and training needs for India team members, map their career paths, and elicit the best possible performance from each team member

- Manage performance evaluation of team members and recognize them with rewards in a timely manner

- Help team members with time management, prioritization, and project management.

- Ensure compliance with team and firm best practices, including adherence to templates and guidelines

- Provide team leader and US managers with frequent reports on team task completion, and issues affecting project and task timelines

- Promote best practice and knowledge shares among US and USI (US firm's offices in India) team members

Requisite core skills:

- Passionate about serving internal account teams to deliver the best of the firm and strengthen relationships with Deloitte's most important clients

- Ability to build relationships and credibility with internal clients

- Self-motivated, proactive, innovative, and strong team player

- Strong analytical, problem-solving, and critical thinking skills

- Strong persuasion, influencing, negotiation, and conflict resolution skills

- Ability to think strategically and conceptualize operational plans to implement account-specific strategies such as communication and relationship strategy

- Strong research skills. Extensive knowledge of databases such as Factiva, Hoovers, One Source, etc.

- Solid knowledge of marketing frameworks such as SWOT, PESTLE, Porter's Five Forces, etc.

- Ability to structure, organize, and synthesize information to develop key insights at company/industry level

- Strong presentation and verbal and written communication skills, and experience communicating to, and working with, virtual teams

- Ability to develop compelling and analytical data visualizations using one or more software tools, such as Excel, Tableau, and PowerPoint

- Accustomed to working in teams, including virtual teams. Highly developed personal and professional ethics are expected

- Knowledge of the US/Global LSHC sector is preferred

- Excellent team management and coaching skills

The broader Client Account Management group

The Client Account Management team assists in every aspect of account activities by helping to build and execute client service strategies, optimize internal support, and increase efficiencies that enable the account teams to provide the best value to our clients. Their work includes:

- Creating and executing account onboarding, off-boarding, and certified to serve activities

- Supporting opportunity management; tracking, analyzing, and reporting on account financials, profitability, and investments

- Monitoring, tailoring, and delivering firm thoughtware and assets to client contacts

Qualifications, Experience, Work Location, and Timing

Required:

- Academic qualification: CA/Master's Degree like MBA, preferably in Marketing

- Work experience: 9+ years

- Location: Hyderabad/Bengaluru

- Work hours: 2:00 PM - 11:00 PM

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