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Deloitte - Director/Lead - Operations - Taxation (15-20 yrs)
Leadership role :
- Provide leadership on the designing and implementing best-in-class end-to-end process within function.
- Influence the stakeholders to bring in the change needed to implement transformational initiatives.
- Analyze emerging and leading-edge operating model and ensure your ongoing evaluation for continued improvement to the portfolio of service offerings in function.
- Conduct periodic strategic governance meeting to set and operationalize The Vision and Mission of the tax CEC in consultation with Tax EXICO.
Responsibilities :
1. Service Delivery :
- Act as a custodian and process owner for the entire tax in CEC
- Negotiate and ensure adherence to approved tax CEC budget
- Conceptualize robust policies, procedures and practices pertaining to the tax CEC
- Negotiate and define SLA's and KPI's for tax and be accountable for the overall performance of the KPIs and SLAs
- Periodically review and define if needed the governance mechanism for tax CEC delivery
- Ensure your business continuity, disaster recovery plans are in place and tested periodically
2. Operational Management:
- lead planning and budgeting of operational slash continuous improvement initiatives to improve productivity
- Optimize cost and improve the effectiveness of the service delivery
3. People Management :
- Lead people strategy (Talent management and recruitment) and policies of CEC with inputs from delivery heads and talent.
- Define goals for various services line in tax and appraise the performance on periodic basis
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