Deloitte - Assistant Manager - Client Account Management

Assistant Manager - Client Account Management - Hyderabad

Description :

Assistant Manager - Client Account Management (CAM)

If you would like to be in a role that leverages your strengths to support Deloitte's most important clients, this could be the role for you. The role provides an opportunity to get involved in activities that help develop and deliver account strategies to address client issues and accelerate growth. As part of this team, you'll gain exposure to a variety resources, collaboration opportunities and supervising performance of team members that will help in developing your skills and professional development.

Work you'll do :

- As a Client Account Management (CAM) professional you will work with Deloitte's account leaders and other internal stakeholders to deliver the best of the firm, strengthen relationships and help expand our services footprint at our clients.

Your responsibilities will include :

- Provide client insights, develop templates, streamline process, standardize deliverable and create research deliverable by using internal and external research tools

- Coordinate the team around collection of information, contribute to leading practices; own reporting and tracking against plan

- Work with the account leaders to develop account strategy, facilitate execution, track the progress and report them

- Act as an advisor to the account leadership by sieving through information and providing perspective

- Support information needs for special client facing projects, leadership presentations, and other research needs

- Assist in the development and maintenance of account relationship tools including relationship map, organizational charts and the political balance sheet

- Carry out company, executive, and industry specific research insights and prepare the account leadership for their client's meetings

- Manage relationship with various stakeholders, manage multiple priorities, and resolve conflicts

- Share knowledge and lessons learned across accounts to achieve efficient support and bring leading practices

- Develop/streamline processes

- Analyze reports and draw inferences on Opportunity Management, Account financials, Client Service Assessment and Contract Management

- Collaborate with subject matter experts, own and drive execution of projects.

- Work with account leadership in developing and implementing the Confidentiality Information Program including onboarding and off-boarding of team members

- Build strong knowledge on aligned industry, and Client Account Management services

- Coach and mentor the team on project management, client management, teaming, and other professional attributes

- Proactively identify skill-set gaps and help design training plans

- Facilitate amicable issue-resolution for smooth functioning of the team

- Manage the performance of team members through regular check-ins, providing timely feedback based on personal observations and client responses

- Identify strengths of team members to provide them with opportunities and coach them in professional growth

- Provide inputs to quarterly talent review to foster high performance

- Coordinate with CAM/MD leadership to develop strategies and contribute to the initiative

Qualifications :

Qualification and experience Required :

- 7-10 years of professional experience in account management, market research, marketing or business development field

- At least 2-3 years experience of supervising teams

- MBA/Masters (full time) is a mandate

Skills :

- Excellent verbal and written communication skills

- Secondary research skills with experience in databases like Factiva, OneSource, Hoovers, Thomson, BoardEx, etc.

- Proficient in Microsoft Office suite

- Basic understanding of SharePoint

- Strong understanding of client service, marketing, sales/pre-sales in a professional services firm

- Should be innovative, take initiative, and adapt to changes per the business requirements

- Strong understanding of key social media platforms

- Proven ability to create dashboards

- Present information in a logical flow following The Minto Pyramid Principle

- Good understanding of company financials

- Strong reasoning and problem-solving skills

- Attention to detail with good client service attitude

Work Timings : 2 PM to 11 PM

Location : Hyderabad

The team :

Client Account Management (CAM) professionals assist internal account leaders in strengthening relationships and expanding services to Deloitte's most important clients. U.S. and India based CAM professionals work in partnership and help generate strategic industry, cross-functional and account level insights to address client issues. In addition, the CAM professionals help drive internal account operations, such that the account leaders can win work and create more value for our clients.

How you'll grow :

At Deloitte, we've invested a great deal to create a rich environment in which our professionals can grow. We want all our people to develop in their own way, playing to their own strengths as they hone their leadership skills. And, as a part of our efforts, we provide our professionals with a variety of learning and networking opportunities- including exposure to leaders, sponsors, coaches, and challenging assignments- to help accelerate their careers along the way.

No two people learn in exactly the same way. So, we provide a range of resources including live classrooms, team-based learning, and eLearning. DU: The Leadership Center in India, our state-of-the-art, world-class learning Center in the Hyderabad offices is an extension of the Deloitte University (DU) in Westlake, Texas, and represents a tangible symbol of our commitment to our people's growth and development. Explore DU: The Leadership Center in India

Benefits :

At Deloitte, we know that great people make a great organization. We value our people and offer employees a broad range of benefits. Learn more about what working at Deloitte can mean for you.

Deloitte's culture :

Our positive and supportive culture encourages our people to do their best work every day. We celebrate individuals by recognizing their uniqueness and offering them the flexibility to make daily choices that can help them to be healthy, centered, confident, and aware. We offer well-being programs and are continuously looking for new ways to maintain a culture that is inclusive, invites authenticity, leverages our diversity, and where our people excel and lead healthy, happy lives. Learn more about Life at Deloitte.

Corporate citizenship :

Deloitte is led by a purpose: to make an impact that matters. This purpose defines who we are and extends to relationships with our clients, our people and our communities. We believe that business has the power to inspire and transform. We focus on education, giving, skill-based volunteerism, and leadership to help drive positive social impact in our communities. Learn more about Deloitte's impact on the world.

About Deloitte :

Deloitte refers to one or more of Deloitte Touche Tohmatsu Limited, a UK private company limited by guarantee ( DTTL ), its network of member firms, and their related entities. DTTL and each of its member firms are legally separate and independent entities. DTTL (also referred to as 'Deloitte Global' ) does not provide services to clients. In the United States, Deloitte refers to one or more of the US member firms of DTTL, their related entities that operate using the 'Deloitte' name in the United States and their respective affiliates. Certain services may not be available to attest clients under the rules and regulations of public accounting. Please see www.deloitte.com/about to learn more about our global network of member firms.