eComm SEO & Customer Satisfaction (CSAT) Regional Lead

The eComm SEO & CSAT Regional Lead will report to the Global eComm SEO Manager and the Global eComm CSAT Manager and will support India & ANZ's online transformation efforts to continuously improve SEO & Customer Experience across eCommerce. This role will coordinate with regional CSAT teams globally to deliver continuous improvement in the online experience in all areas of Shop, Buy and Own on Dell.com. The successful candidate will be part of a strategic organization which will redefine how customers purchase computers, electronics and accessories online.

Key SEO Responsibilities:

- Regional expert in optimizing Dell.com for all SEO traffic.

- Monitor search traffic and coordinate with Global SEO to spot negative trends or patterns; optimize existing pages to maintain and grow traffic; and identify opportunities for new traffic.

- Manage Country-specific SEO keywords and website enablers to maximize traffic to Dell.com.

- Collaborate with Global IT SEO teams to ensure the site is optimized to the greatest extent possible for new features and user experiences.

- Partner with product teams to ensure that all New Product Introduction (NPI) content is optimized for SEO at launch.

- Lead cross-functional meetings in a regular cadence with key eComm SEO stakeholders ensuring site improvement and transformation SEO readiness.

- Continue to learn the technical, functional, market and industry aspects of SEO.

Key CSAT Responsibilities:

- Identify CSAT improvement opportunities on Dell.com. Lead projects to address and improve CSAT scores for your region.

- Partner with IT CSAT and Global team members to support implementation of Global-level CSAT projects.

- Partner with eComm Design Experience teams to ensure future site improvements are optimized for regional CSAT.

- Continue to improve Ease of Use & Completion of Purpose scores to exceed Regional monthly AOP targets.

- Track & communicate metrics, progress & activities. Responsible for reporting results to local Dell.com teams.

- Utilize online analytics and exploratory research techniques to identify efforts to improve CSAT results across CSB dell.com sites.

- Leverage eComm CSAT best practices from other regions and outside the industry.

Experience:

- 3+ years of experience in Customer Satisfaction improvement programs in a Fortune 500 company, with a focus on eCommerce CSAT

- 3+ years of experience in Search Engine Optimization in a Fortune 500 company

- Overall 7+ years of experience in a combination of marketing, eCommerce and customer operations

- Understanding of best practices in CSAT measurement, analysis and reporting

- Has delivered positive improvements in CSAT scores by influencing and participating in business projects

- Proven success in SEO

- Understanding of search engine algorithms and ranking methods

- Experience with SEO industry programs, such as Google Analytics or Adobe Analytics

- Ability to analyze data and provide evidence-based recommendations

- Program Management experience

- Strong ability to influence others using command skills

- High degree of organizational agility

- Proven ability to drive new initiatives and deliver results with significant business impact

Here's our story; now tell us yours

- Dell Technologies helps organizations and individuals build a brighter digital tomorrow. Our company is made up of more than 150,000 people, located in over 180 locations around the world. We- re proud to be a diverse and inclusive team and have an endless passion for our mission to drive human progress.

- What's most important to us is that you are respected, feel like you can be yourself and have the opportunity to do the best work of your life -- while still having a life. We offer excellent benefits, bonus programs, flexible work arrangements, a variety of career development opportunities, employee resource groups, and much more.

- We started with computers, but we didn- t stop there. We are helping customers move into the future with multi-cloud, AI and machine learning through the most innovative technology and services portfolio for the data era. Join us and become a part of what's next in technology, starting today.

- You can also learn more about us by reading our latest Diversity and Inclusion Report and our plan to make the world a better place by 2030 here.

Application closing date: DD Month YYYY

Dell is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Dell are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Dell will not tolerate discrimination or harassment based on any of these characteristics. Dell encourages applicants of all ages. Read the full Equal Employment Opportunity Policy here.

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