Delivery Manager - Retail

- Develop a detailed project plan (Ensuring resource availability and allocation) to track progress

- Developing project scopes and objectives, involving all relevant stakeholders and ensuring technical feasibility

- Ensure that all projects are delivered on-time, within the scope and within budget

- Coordinate internal resources and third parties/vendors for the flawless execution of projects

- Use appropriate verification techniques to manage risks, changes in project scope, schedule and costs

- Measure project performance using appropriate systems, tools and techniques

- Report and escalate to management as needed

- Establish and maintain relationships with Clients, internal stakeholders, third parties/vendors

- Create and maintain comprehensive project documentation

- Definition of service level agreements (SLA) in relation to services, ensuring the SLA's are achieved; data sanity and hygiene & client expectations are exceeded

- Effectively monitor, control and support delivery, ensuring standard operating procedures and methodologies are followed

- Create KPIs for monitoring and review and publish health stats on a recurring basis

Key Skills / Knowledge required:

- Proven ability to switch context, manage multiple short projects

- Relevant experience of 3-5 years and overall experience of 8+ yrs

- Exposure to Analytics delivery process, ability to troubleshoot using insights within the data

- Basic Database query skills, with knowledge of Web-crawling concepts is preferred

- Excellent communication skills

- Team management and ability to deliver while working with cross functional teams

- Exposure to Agile Development (Scrum / Kanban) methodology is a plus