Delivery Manager - IT

Job description

The Delivery Manager is a leadership position accountable for the successful delivery of software Projects & Programs. You will be managing multiple engineering and functional teams. This role requires you to work closely with Leadership team in creating & providing strategic guidance on architecture, delivery, and the roadmap for the team.

What will you be doing

1. Leadership: A hands-on inclusive leader who can build and scale an engineering practice

2. Problem Solving: Bring a strong solution-oriented mindset to the team - help architect and design solutions for customers

3. Drive Growth: Active participation in RFPs and bids and working closely with the accounts team to mine existing accounts.

4. Streamline Delivery: Setup processes for the team and ensure seamless delivery for customers. Work with leadership to craft and achieve quarterly goals.

5. Manage Relationships: Build and maintain relationships with key stakeholders within and across customers. Collaborate across projects as one team.

6. Build & Protect Culture: Be a guardian of unique culture combining fun at work with accountability and customer centricity.

7. Managing a Healthy Business Unit: Ensure revenue growth and a healthy gross margin for the Technology services organization in line exceeding defined budgets

What will make you successful

1. Experience

a. Job Experience: 12-15 years of experience building and managing software delivery teams

c. Cloud: experience with AWS (preferable) or building solutions on cloud platforms

d. Agile: Setting up and scaling Agile teams and institutionalizing agile processes

e. Team: Managed teams between 25 - 50 people

f. Scale: Demonstrated experience in scaling a software services business

2. Mindset

a. Ownership: A strong sense of ownership and accountability towards the Tech services team and it's outcomes

b. Employee centricity: an ability to truly connect with employees and be a champion for their growth

c. Customer centricity: A customer centric mindset that helps you identify critical customer problems and look for elegant solutions.

3. Competencies

a. Interpersonal/Social: An ability to hold meaningful conversation with senior stakeholders

b. Conflict Management: ability to resolve conflicts deftly and amicably

c. Influencer: influence key decisions through a data driven and sound reasoning

d. Courage: ability to take tough decisions keeping the company or employee's interest in mind