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26/03 Susmita
Managing Partner at MindGen Solutions

Views:1920 Applications:318 Rec. Actions:Recruiter Actions:24

Delivery Manager - Infrastructure Operations (12-20 yrs)

Mumbai Job Code: 812142

We have a leadership opportunity for Delivery Manager - Infrastructure Operations with one of our client for Mumbai location

Job Description

- Leads Delivery within operations for an account or group of accounts, depending on contract volume

- The Ops lead has a firm working relation with the SDM who is accountable for the overall contractual compliance of all services and projects.

- The Operations Lead is accountable for delivering the run services towards a client or a specific set of clients.

- The OPERATIONS LEAD proactively manages the operational delivery in scope for large accounts, and where a client receives service from multiple services lines acting as the lead OPERATIONS LEAD for overall end-to-end Operations delivery

- The OPERATIONS LEAD is fully responsible for the services

- In this role, the OPERATIONS LEAD ensures that the Client Delivery team deliver according to the SLA, as well as managing the delivery of non-standard / client specific services.

Delivery responsibilities

- Responsible for delivering the RUN services to a client in accordance to the SLA contract and budget;

- Execute the implementation of standards to clients environments;

- Provides pro-actively feedback on delivery issues and escalates (where applicable) to the SDM;

- Pro-actively works on service improvement initiatives and Service Improvement Plans to improve service quality and implement cost reductions;

- Pro-actively manages the day-to-day delivery relationship with the clients tactical/strategic representatives;

- Is accountable for Transition to RUN sign off

- Is accountable for 3rd party management on the SLA

- Responsible for identification of operational cost and efficiency savings

- Supports SDM in promoting new service propositions to improve or extend the services to client

- Ensures that all teams providing services in scope of the area managed by the OPERATIONS LEAD are given achievable targets for the delivery of their service and in conjunction with their line managers monitor their performance against those targets;

Financial control and support

- Has overall responsibility for quantifying the actual and forecasted costs for delivery by Operations;

- Has overall responsibility for quantifying the number of units, and therefore the sum of the unit cost;

- Provides inputs for the M-Pack and N2K as required by the service delivery manager Ensures that cost control for run activities is maintained for their account(s), achieving any cost reduction targets that may exist for the account).

- Responsible for identifying SLA Upsell opportunities Operational Demand and Capacity

- Provides effective reporting on both asset and labor capacity and provides output to meet contractual requirements for capacity reporting

- Maintains a supply plan in line with known or predicted demand changes from the Service Delivery Manager;

- Provides an effective interface with the service line to ensure the availability of work units as well as the appropriate resources (both asset and people) for non-standard work to meet the demand requirements

- KPI Implementation/Performance Reporting

- The OPERATIONS LEAD is accountable for monthly SLR delivery and presentation to the client

- Provides operations data to support creation and reporting of contractual SLA and KPI reporting

- Monitors effectiveness of developed and agreed processes, as well as performance indicators and statistics as part of service level management;

- Ensures adherence to company and client-defined standards and change control procedures making sure adequate controls are in place to detect adverse trends;

- Ensures timely delivery and accuracy of regular monthly D-Reviews

- Management of Service Delivery Groups

- Effectively interacts with Service Delivery Manager, delivery teams & clients;

- Co-ordinates the end to end delivery activities of the involved (Sub-) Service Lines to produce deliverables to meet client contractual requirements/obligations;

- Builds relationships with service lines throughout the company;

- Manages his team of resources deployed from the Sub Service lines for client-specific delivery

- Provides input to yearly appraisals of resources deployed from (Sub-) Service Lines

Women-friendly workplace:

Maternity and Paternity Benefits

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