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17/05 Sudeep V
Talent Advisory Partner at Catalyst Solutions

Views:3137 Applications:133 Rec. Actions:Recruiter Actions:0

Delivery Manager - Home Design/Decor/Furnishing Industry (5-8 yrs)

Bangalore Job Code: 698963

ROLES AND RESPONSIBILITIES - 

Customer Servicing -

Design: Manage design process to ensure customers get a timely, consistent and high-quality experience. A talented team of design partners and design managers will work with you to make this happen

Production: Coordinate with the central production team to ensure on-time dispatch and delivery of products, in adherence to HomeLane's quality standards


Installation: Manage simultaneous installations across the city/region by working the HomeLane Project Managers and HomeLane Square Installation Teams.


Vendor Management: Manage deliverables of external vendors (e.g., wall painting, wallpaper, loose furniture, false ceiling etc) that are customer commitments from HomeLane

Customer Expectation Setting & Communication : Let good news take the steps, and bad news the escalator. While your main objective will always be to pre-empt issues and ensure - actuals are in line with planned, slip-ups might happen.


You will take responsibility for communicating the bad news first and proactively, to the customer.


- Setting the right communication framework amongst all stakeholders and the customer (what must be communicated when, and by whom

Lead & Develop Team : Coach Design Managers, Design Relationship Managers, Project Managers, Quality Control Executives, Installation Partners and other vendors so that the unit delivers strongly each time, every time

Adherence to process :


Ensure that each project is executed as per the process set by the organization Key Performance Indicators (not exhaustive) : Customer Net Promoter Score


- Zero Customer Service Escalations


- Project Turnaround Time (including intermediate TATs)


- Revenue & No. of Orders Throughput - Design & Installation Costs


- Partner NPS (from Design Partners, Installation Partners)


- Employee Satisfaction

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.

Women-friendly workplace:

Maternity and Paternity Benefits

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