Delivery Manager - Global Program Director - Healthcare/Medical Devices Domain

- Program / Project Management experience is must

- Must have worked in Healthcare or medical devices or related domain

- H1B visa preferred

- Work closely with account management/vertical team for customer satisfaction.

- Work closely with internal stakeholders and customer to ensure proper alignment to business objectives.

- Ensure that customers and internal business stakeholders are kept informed about the current status and development of the Engagement / Project in a transparent / proactive manner.

- Establish robust governance and ensure compliance.

- Adhere to SLA compliance and delivery of project status/SLA reports.

- Identify initiate and implement Continual service improvement and transformation plans.

- Ensure data integrity and quality reporting.

- Proactive Risk Management.

Project/Process:

- Adherence to process compliance based on organization/client standards frameworks and tools.

- Ensure that all teams comply with processes as part of service delivery.

- Ensure that responsibilities related to administration are met by the Leads (such as time sheets shifts weekly reviews).

- Responsible for Operational aspects of Project Administration

- Ensure effective change control policies are in place.

- Ensure availability of required infrastructure for efficient delivery.

- Responsible for optimum resource planning and management.

- Setup regular customer meeting for project / engagement updates based on the Governance plan.

- Ensure optimum staffing in the project.

- Ensure operational rigor on the floor.

- Rigorous implementation of critisit change mgmt. and escalation mgmt.

People / Team:

- Responsible for creation and implementation of learning plans and skill upgrade.

- Responsible for Performance management and career development of the team members.

- Responsible for driving Reward & Recognition and employee engagement.

- Encourage Team to contribute and participate in training programs.

Organization:

- Participant in business development activities like RFPs/Bids (solution validation and deliverability assessment) customer walkthroughs etc.

- Drive organizational initiatives through effective communication with the team.

- Participate in recruitment programs (Campus and lateral).

- Participate in any academy knowledge sharing and innovation ideas.

- Comply with practice/organization defined timelines for various initiatives.