Delivery Leader - Supply Chain Management Process - IT

We have an opportunity for a Delivery leader - SCM for one of our client in Chennai.

Skills & Experience:

- 15+ yrs of proven experience in Process management in a global complex environment

- Should have led large client delivery/portfolio delivery in the SCM space

- Subject matter expert in the Supply Chain domain - high level of expertise on Supply Chain processes with a good level of understanding on Master Data management (MDM - Customer, Material and Planning Masters), Logistics, Planning Processes, Order Management, Trade Promotion Management, Bill to Cash

- Good experience in delivering Transformation projects for clients including Automation using Industry Tools and Robotic Process Automation

- Leadership skills in a multicultural environment managing Global/Regional Delivery

- Proven experience in a global complex environment

- Ability to influence at senior business levels

- Strong relationship building, communication, and influencing skills

- Ability to bring innovation to challenges and to overcome problems and obstacles as they arise as well as take action and produce desired outcomes with limited direction

- Strong commercial awareness and project management ability

- Experience in change management

Key accountabilities and responsibilities :

- Delivery management

- Client satisfaction

- Client relationship

- Involvement in account business planning and strategy

- Financial performance of the Engagements (Contribution Margin)

- Transformation & Industrialized Innovation

- Supporting Growth

- Contract Compliance

- Acts as a single point of contact for the client organization in troubleshooting and resolving all issues arising from delivery-related account activities

- Understands what it takes to manage a business and uses the insights to gain better understanding of a client's need and to position the right offerings in conjunction with the practice to bring value to the client

- Ensure implementation of best practices in the areas of People, Process, Technology and Controls in conjunction with the Practice Teams (Process and Technology)

- Working closely with the Practice teams to deliver all Transformation & Innovation projects as agreed

- Working closely with the Practice & Practice Delivery team to arrive at new opportunities for better efficiency to the client

- Support contractual re-negotiations to protect business interests while at the same time maintaining customer satisfaction

- Manage the talent pipeline within the team in collaboration with the Practice to ensure organisation resilience.

- Support Account Development