Executive Search Consultant at Fidius Advisory
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Delivery Leader - Marketing & Customer Analytics - KPO/BPO/Retail (17-22 yrs)
Overall Org Leadership:
- Manage Business planning efforts across all lines of business and functional areas (Delivery, HR, Marketing, etc.)
- End-to-end responsible for delivery of all the projects from Bangalore office.
- Be able to provide manage and provide leadership to large delivery teams with revenue and gross margin targets
- Manage onsite-offshore engagement model
- Provide leadership and manage the delivery across accounts. This would include:
- Develop project requirements, SOWs, execution plans, project timelines, and other related materials for the management of deliverables
- Accountability on the overall health of the accounts - timeliness, quality, customer feedback
- Managing customers at senior leadership levels and their expectations. Growing such customer relationships in value, customer satisfaction, revenue mix (jointly with the onsite team)
- Explore and capitalize on opportunities to cross-sell and up-sell to existing clients
- Constant innovation and creating new solutions/accelerators/POVs which maps to the marketplace requirements
- Support on new proposals/RFPs as required
- As a part of the core leadership team , you will work closely with leaders across functions and geographies.
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