Key Responsibilities:

- Owning and managing portfolio of customers from delivery and operations perspective; should have 15+ years of experience of managing programs and projects

- Responsible for P&L of a portfolio ranging between around $40-60 million

- Focal point of contact for key customers in the portfolio

- Accountable for Delivery Excellence, Operational Excellence, Customer Satisfaction, Employee Satisfaction within the portfolio of the allocated accounts

- Empower delivery managers, program and project Managers and ensure Account/Program/Project risks and issues are addressed effectively

- Own the growth of the portfolio and be responsible for hiring and offboarding decisions

- Be the catalyst for portfolio growth by actively working with sales and horizontals (technology streams) owners, participating and engaging in RFP response, Due Diligence and Proposal making

- Facilitate communication upward and across project teams

- Monitor projects/programs, revenue, Margins, Revenue Growth, yield per employee and customer satisfaction

- Mentor and manage execution teams that both interface with clients/ customers and internal stakeholders to deliver to the desired goals

- Understanding and experience of working with customers from one or more sub-verticals - Manufacturing, Auto, Hi-tech, Communications, Media will be an added advantage

- Experience of managing large programs in the new age digital areas (AI/ML, IOT, RPA etc) along with experience of managing support and maintenance programs across enterprise systems, applications and infrastructure services

- Participation in organization's strategic initiatives and should be able to lead some of them

- Key performance measurement parameters are - Delivery excellence, C-SAT, Margins, Contribution to revenue growth, and operational parameters like utilization, pyramid, freshers induction, productivity improvement through processes and automation

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