Delivery Head - Voice process operations (BFSI) An exciting job opportunity with a Global Leader for a professional holding at least 12 years- of experience in an BFSI BPO Operations (insurance domain). Our esteemed client is looking for a dynamic professional who is keen to grow his/her career in Delivery Operation. You will utilize your experience in BFSI operations specifically in Insurance Domain. If this sounds exciting, apply with us! LOCATION: Mumbai YOUR FUTURE EMPLOYER A leading, global firm providing creative and strategic analytics, IT and consulting solutions for the entire enterprise value chain. RESPONSIBILITIES -&nbsp; - Drive performance through effective management of multiple functions. - Leading workforce of 200+ team members across channels (voice, webchat). - Working closely with the Business Transformation team to lead process improvement. - Process re-engineering and optimization. - Driving off-shore solutions to enable on-time and quality delivery. REQUIREMENTS -&nbsp; - 12+ years of experience in the industry - Lead workforce of 200+ team members across processes like voice, email, webchat. - Thorough knowledge about life insurance concepts. - Experience in customer management in transformation. - Must have experience in international operations (UK/US). - Strong Stakeholder management skills WHAT IS IN IT FOR YOU - An opportunity to define, lead and coordinate the operations/function of the company. - Work in the heart of the financial capital of the country. REACH US If you think this role will add value to your career, kindly write me an email along with your updated CV for a confidential discussion on the role.

Mumbai

Delivery Head - Voice Process Operations - Insurance Domain 

Delivery Head - Voice Process Operations - Insurance Domain  ,Job Description for Delivery Head - Voice Process Operations - Insurance Domain  in Crescendo Global in  Mumbai for (12-18) years of experience. Apply Now!

Job Description for Delivery Head - Voice Process Operations - Insurance Domain  in Crescendo Global in  Mumbai for (12-18) years of experience. Apply Now!