Delivery Head - SFDC - IT

SFDC Delivery Head for a Multibillion Organization

Key Responsibilities : 

Project Delivery : 

- Lead the Delivery for a Business Unit comprising Salesforce and other CRM platforms

- Execute critical and high priority projects

- Conceptualize, define and implement project and delivery management processes that ensures high quality deliverables

- Setup rigorous review and governance process to ensure projects meet the client objectives

- Ensure high Client Satisfaction - dip sticks and formal surveys process to be setup

- Conduct workshops for large programs

 Capability Building :

- Identify capability needs and build plans working with other cross-functional teams to ramp-up and ensure impact

- Lead the hiring effort for the delivery team

 - Mentor Project and Product Managers

- Build Consulting and Product Engineering Mindset within the team

Solutions & Presales :

- Proactively identify opportunities in existing clients and work with Markets team to develop them into qualified opportunities

- Support presales on proposals along with team to win deals - estimation, solution

- Identify opportunities to build repeatable solutions that can be taken to market and win clients

Needs of the profile :

- Extremely customer focused along with balancing the needs of the team

- Can handle ambiguities

- Handle difficult negotiations with different parties

- Highly energetic; good executive presence

- Builds strong cross-functional relationships; strong collaboration skills

- Focused on building and enhancing capabilities; strong learning agility

- Strong understanding of Salesforce and CRM market space

- Should have led large delivery and consulting teams and managed large programs; played Delivery Head or Program Head roles