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09/01 Swati Shah
Senior Consultant at Global Village Consulting

Views:1163 Applications:213 Rec. Actions:Recruiter Actions:160

Delivery Head - SFDC - IT (15-20 yrs)

Pune Job Code: 783620

SFDC Delivery Head for a Multibillion Organization


Key Responsibilities : 

Project Delivery : 

- Lead the Delivery for a Business Unit comprising Salesforce and other CRM platforms

- Execute critical and high priority projects

- Conceptualize, define and implement project and delivery management processes that ensures high quality deliverables

- Setup rigorous review and governance process to ensure projects meet the client objectives

- Ensure high Client Satisfaction - dip sticks and formal surveys process to be setup

- Conduct workshops for large programs

 Capability Building :

- Identify capability needs and build plans working with other cross-functional teams to ramp-up and ensure impact

- Lead the hiring effort for the delivery team

 - Mentor Project and Product Managers

- Build Consulting and Product Engineering Mindset within the team

Solutions & Presales :

- Proactively identify opportunities in existing clients and work with Markets team to develop them into qualified opportunities

- Support presales on proposals along with team to win deals - estimation, solution

- Identify opportunities to build repeatable solutions that can be taken to market and win clients

Needs of the profile :

- Extremely customer focused along with balancing the needs of the team

- Can handle ambiguities

- Handle difficult negotiations with different parties

- Highly energetic; good executive presence

- Builds strong cross-functional relationships; strong collaboration skills

- Focused on building and enhancing capabilities; strong learning agility

- Strong understanding of Salesforce and CRM market space

- Should have led large delivery and consulting teams and managed large programs; played Delivery Head or Program Head roles

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.

Women-friendly workplace:

Maternity and Paternity Benefits

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