Position Responsibilities:

- HL and LL design of BOTs for specific processes

- BOT estimations

- Ensure the delivery of services for customer contracted work. Would need to take ownership of all key performance parameters to drive the operating margin of the accounts.

- Provide leadership to Program Managers / Project Managers in running the delivery and operations with an aim to meet and excel Customer requirements and agreed metrics

- Will have to work with the Sr. leadership team and achieve operational parameters.

- Has to work closely with Sales and Pre-sales teams in a collaborative manner to grow the business and ensure the delivery function is proactive and runs successfully.

- Conceptualize different service offerings & solutions to the customer along with the relevant teams. Have skills to Design and review the automation framework / solution including all automation components, target applications, infrastructure and security design, other 3rd party components

- Introduce best practices in software development, agile methodologies and coding standards; institute change when necessary and appropriate

- Responsible for establishing operating procedures, work assignments, planning, and all project management activities.

Attributes:

- Proven people management skills

- Excellent oral and written communication & Presentation skills

- Experience of having implemented and successfully delivered projects to International customers

- Excellent Customer Interfacing skills

- Delivery of different kinds of projects including Fixed Price projects with SLA based delivery etc

- Well-versed with quality management processes

- Pre-sales exposure

- Good project management, resource planning, monitoring and execution skills

- Strong Operations Management

Education: MBA - Should have the required technical background and exposure to RPA

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