Delivery Head - Regulatory Services

Industry: Regulatory Services

Job details for the position:

- Setup, expand and manage the services team that is to deliver different services

Define Operating and Delivery Model for BPaaS this should include but not limited to the list below:

- Work with Quality Control team on different process areas related to service delivery

- Adopt and improve existing service delivery process in the context of BPaaS

- Define new processes for service delivery, setting up SLA and KPI for reach processes

- Process areas to be considered - Quality Management, Communication, Governance, and Training and Continuous skill set improvement plan, Resource management, Data Security and Protection. Set strategy for the BPaaS offering within Regulatory

- Implement Operating and Delivery Model, Quality Control Plan and Customer Data Protection processes

- Review above mentioned deliverables with management and implement respective process areas

- Report progress on regular basis management team with KPI details.

- Build delivery team by supporting interview, on-board process including training for new resources

- Responsible for managing delivery as per SLA in accordance with the SOW

- Collaborate with other departments like Product Engineering, Product Management, Business Unit, etc. to improve service offerings and overall customer satisfaction

- Support roadshows and industry events like DIA etc. to promote company's solution and services.

- Implement and practice company's values.

- Responsible for Service Delivery KPI and Goals for India delivery center

- Understands and will abide by ISMS policy and processes of the company.

- Support Sales and Marketing on Regulatory BPaaS and related services

- Interact with customers and prospects to help promote regulatory services