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HR Consultant at Live Connections
Views:1986 Applications:21 Rec. Actions:Recruiter Actions:2
Delivery Head - Life & Pension (8-10 yrs)
Key relationship: Operations team, Customer, IT delivery Team, Development team, Infra teams
Role Description:
Functional responsibility will cover service delivery and IT, both onshore and offshore.
Skillsets required
- 7 years + operational management experience
- Track record for delivering process improvements and transformation, including offshoring of complex processes
- First-hand experience of RPA a strong advantage
- Onshore / offshore operating structure, including responsibility for managing significant teams based outside India (preferably UK or US)
- Complex process background, preferably including accounting / financial processes. Not necessarily in life & pensions sector (will depend on COO background) but familiarity with financial services highly desirable.
- Ability to manage both service delivery and IT roles
- Ability to work in matrix / dotted line structure
- Strong communication and influencing skills - very important because of number of UK-based direct reports
- Personal flexibility and willingness to travel at short notice
- Candidate needs to be credible both to FCA as an Approved Person (hence importance of relevant experience) and to Clients
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