Delivery Head - Customer Experience Management - Consulting Firm

Customer Experience Management - Delivery Head

Experience :

- 15+ years of experience in Customer Analytics, Customer Experience, Marketing/Media Analytics and/or Digital Experience Consulting.

- Built and led global teams to deliver consulting and professional service in the Data, Analytics and/or Media domain.

- Owned and governed P&L responsibilities.

- Formulated and implemented growth strategies, including go-to-market propositions, new sales development, customer success management and organization development.

Leadership :

- Own P&L responsibilities of CXM Practice.

- Partner with executive leaders to provide strategic direction and guide coordinated tactical action plans to meet goals for practice team.

Delivery Success :

- Partner with onshore team to manage customer health and delivery success across all CXM projects

- Drive the common denominator knowledge on CXM and ensure all team members are competent and capable of delivering best in class solutions.