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08/12 Shilpy Sinha
Executive Search Consultant at Fidius Advisory

Views:1384 Applications:327 Rec. Actions:Recruiter Actions:43

Delivery Head - Customer Experience Management - Consulting Firm (15-20 yrs)

Bangalore Job Code: 1190861

Customer Experience Management - Delivery Head


Experience :


- 15+ years of experience in Customer Analytics, Customer Experience, Marketing/Media Analytics and/or Digital Experience Consulting.

- Built and led global teams to deliver consulting and professional service in the Data, Analytics and/or Media domain.

- Owned and governed P&L responsibilities.

- Formulated and implemented growth strategies, including go-to-market propositions, new sales development, customer success management and organization development.

Leadership :

- Own P&L responsibilities of CXM Practice.

- Partner with executive leaders to provide strategic direction and guide coordinated tactical action plans to meet goals for practice team.

Delivery Success :

- Partner with onshore team to manage customer health and delivery success across all CXM projects

- Drive the common denominator knowledge on CXM and ensure all team members are competent and capable of delivering best in class solutions.

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.

Women-friendly workplace:

Maternity and Paternity Benefits

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