Head - Talent Acquisition at Analytics Marketing Services
Views:3487 Applications:269 Rec. Actions:Recruiter Actions:62
Delivery Head - Content Operations - BPO (18-30 yrs)
Delivery Head - Content :
ONLY FROM CONTENT BACKGROUND
- Works collaboratively with all peers to ensure organizational goals are met
- Responsible for project delivery on time and to budget.
- Responsible for right effort goes into Infoweb and correct revenue recognition takes place
- Responsible for reviewing new custom content projects to plan and coordinate delivery activities
- Responsible for building positive and productive working relationships with customers for business growth.
- Responsible for managing any scope change and convert this to revenue from the customer
- Responsible for analyzing and troubleshooting delivery issues in a timely fashion.
- Responsible to manage custom content delivery team to ensure timely and accurate customer deliveries.
- Responsible for overseeing daily activities of delivery team and provide direction and guidance as needed.
- Responsible to serve as primary contact for customer concerns and to provide solutions for the same
- Responsible for analyzing customer orders and set delivery priorities to make schedule adjustments and meet timely delivery goals.
- Responsible to make critical business decisions in consultation with India Delivery head to meet customer expectations.
- Responsible for proactively managing service performance to meet or exceed SLAs and other contractual obligations
- Responsible for driving operational accountability, continuous improvement and customer focus
- Partnering with Key Account Management and Product teams to identify and drive new business opportunities
- Responsible for acting as the primary escalation point for daily operational issues
- Responsible for guiding and managing complex projects which have content and technology pieces or content and our products
- Responsible for identifying and recommending process improvements both to clients and to internally to custom content delivery team, as needed
- Responsible for driving technical innovation, best practices, and overall delivery excellence