Delivery Head - Account Management - IT

- Strong experience in at least one of the areas - Domain, Analytics, Data Engineering

- Should be able to put together a solution and define a functional architecture for a business problem involving components such as DE, Analytics, Web app

- Ability to come up with a Point of View on client's challenge involving business and technology

- Ability to be a thought partner to the client, on business discussions.

- Strong experience in presentation skills - Executive presence, Tool expertise(Powerpoint, Excel)

People & Process :

- Ability to lead large teams (20+ teams) and portfolios

- Ability to define processes around delivery management, people management

- Experience in Change management - Client/Internal

- Program management - Should have managed at least 1 program end to end - client/internal

- Ability to scale and build high-performance teams in a paced growth environment

- Ability to drive value creation, continuous improvement, and innovation with the people/teams and Community of practices

- Drive inspirational leadership by identifying motivational themes and rewards and recognition programs

Delivery Management :

- Should have managed P&L of at least one Account in the past

- Ability to understand and manage the elements of Cost of Delivery (account level/ SOW level)

- Ability to identify margin drainers and come up with a corrective action plan

- Should be able to do resource planning and collaborate with support/practice functions for fulfillment

- Ability to leverage CoE/Practices to define service offerings for the client and drive thought leadership

- Define QBR, MBR themes along with customer, organize meetings and drive actions for CSAT improvemen