HR Business Partner at LMIH Technologies Pvt Ltd
Views:550 Applications:157 Rec. Actions:Recruiter Actions:115
Delivery Business Manager - P&L - FMCG (2-6 yrs)
Role : Delivery Business- Manager
Overview of the Job:
Delivery Business - Manager- goal is to own the P&L for the business across digital marketing, logistics & operations. Drive growth of the delivery business, own customer experience journey, build and lead a team.
Job Description :
- Meet the sales target assigned by growing Delivery Business for the city.
- Build demand for Behtar's home delivery business using insights of the market.
- Develop interest & awareness amongst Behtar's target audience using technology & marketing strategies.
- Develop a personalised communication strategy for Behtar's customers using Digital medium, BTL activities, etc.
- Develop & execute digital marketing strategies to identify opportunities & increase, new customer acquisitions.
Customer experience & service :
- Own the customer experience journey from the point of request to delivery.
- Resolve customer complaints and constantly improvise the Delivery experience for the customers.
- Pass on the feedback of customers to relevant backend teams like Category \ Inventory \ Technology etc for further resolution.
You will be the right person if:
- You have been part of a young & fast paced brand\organisation
- You can handle dynamic situations with a calm temperament
- You have an analytic approach to problem - solving
- You have been responsible for P&L for a City\Region.
- MBA \ PG in General Management or Retail Management
- 2+ years- experience in driving sales for FMCG or Financial Consumer products for a City \Area
- Coached & led a dynamic team