Delhivery - Senior Manager - Gateway Operations

Job Description :

- Ensures end to end smooth running of warehouse & logistics operations for the zone/area

- Adhere and enforce all operational procedures and policies, also ensures timely audit is conducted.

- Responsible for all the SLA's & TAT are maintained.

- Responsible for reduction in cost and increase in productivity for the region.

- Finalization of FM sites manpower, fleet, training, resource planning

- Handles manpower planning, fleet management, load feeding based on fleet plan for the DPC's team

- Handles the continuous improvement projects w.r.t., cost service and employee productivity

- Plans and monitors incoming bags, inbound & outbound TAT performance in PCs

- Manages pickups from clients/vendors, processing (2hrs) and connection to respective cities

- Ensures customer satisfaction and reduces client escalation by monitoring that the queries, issues & grievances are taken care of within time.

- Plans the new PC's based on volume increase

- Impart behavioural & soft skills training to the team as and when required.

- Benchmarking with Competition by updating regarding First Mile Delivery solutions, coping up with latest trends, innovations and industry best practices

- Monitoring security parameters across region and ensures no unlawful activity occurs