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Corporate TA at Delhivery
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Delhivery - Senior Manager - Client Experience (7-15 yrs)
Roles and Responsibilities
- Monitoring and driving key performance metrics i.e. Delivery TAT, Pick up Performance
- Initiating and leading a team that supports client requirements
- Building and Maintaining an appropriate network of key contacts for each client
- Engagement in reconciliation/Payments/DSO
- Handling customer escalations-preparing RCA and providing the solution
- Monitoring day to day operations
- Resolving clients daily operational issues within the given SLAs
- Analyzing key lanes performance of first & last mile operation
- Monitoring speed of delivery, volume & root cause of fluctuation
- Collaborate with internal stakeholders to maintain and increase performance of client accounts
- Designing SOP, mapping and freezing requirements and providing best solutions to the business
- Sharing inputs over network expansion considering competitor presence & their strategy
Required skills
- Excellent communication skills
- Strong Analytical Skills with proficiency in MS office especially Excel and Powerpoint
- Fact based and responsive decision making
- Ability to create, establish and maintain strong business relationships with clients
- Tenacity to work in a high-growth and fast paced environment
- Efficient in time management with multitasking skills
This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.
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