Company Profile -

Delhivery Limited is India's largest and fastest-growing fully-integrated logistics services player by revenue as of Fiscal 2021. With its nationwide network covering over 17,000 pin codes, the company provides a full suite of logistics services such as express parcel transportation, PTL, TL freight, cross-border, supply chain, and technology services. Delhivery has successfully fulfilled over 1 billion shipments since inception and today works with over 23,000 customers, including large & small e-commerce participants, SMEs, and other enterprises & brands. For more information about Delhivery, please visit www.delhivery.com

Vision

We aim to build the operating system for commerce, through a combination of world-class infrastructure, logistics operations of the highest quality, and cutting-edge engineering and technology capabilities.

Team

Delhivery was founded in 2011 by Sahil Barua, Mohit Tandon, Bhavesh Manglani, Suraj Saharan, and Kapil Bharati and is now 86,000+ people strong.

Key Responsibilities -

- Planning, Organizing & Monitoring end to end line haul operations which includes all modes of transportation (Air, Road, and Rail)

- Proper implementation of the policies and also is a part of audit team to find gaps and provide time to time solutions

- Monitoring commercial connections, vehicles availability and daily follow up for the held back shipments

- Maintain the SLA for each and every shipment to be received at customer premises within scheduled time

- Manage and perform ongoing analysis to work with appropriate teams to develop and improve scheduling methodologies and systems

- Manage and improve scheduling metrics to identify trends and shortcomings and drive scheduling accuracy

- Facilitate communication and coordination with different teams and coordinate for the creation of a schedule that meets all stakeholder's expectations and concerns

- Responsible for all the SLA's & TAT are maintained.

- Responsible for reduction in cost and increase in productivity for the region/facility

- Finalization of FM sites manpower, fleet, training, resource planning

- Handles manpower planning, fleet management, load feeding based on fleet plan for the DPC's team

- Plans and monitors incoming bags, inbound & outbound TAT performance in PCs

- Manages pickups from clients/vendors, processing (2hrs) and connection to respective cities

- Ensures customer satisfaction and reduces client escalation by monitoring that the queries, issues & grievances are taken care of within time.

- Plans the new PC's based on volume increase

- Impart behavioral & soft skills training to the team as and when required.

- Benchmarking with Competition by updating regarding First Mile Delivery solutions, coping up with latest trends, innovations and industry best practices

- Monitoring security parameters across region and ensures no unlawful activity occurs

Experience :

- 5 to 8 years of Relevant exp in Logistics/ Manufacturing industry

- Experience in Line haul Scheduling/Operational Excellence/Lean will be an added advantage

Skills :

- Good communication and analytical skills

- Excellent customer service skills in the areas of: problem-solving, task prioritization and follow-up

- Ability to work well in a team environment.

- Collaborate with internal and external resources in order to gain credibility with senior management

Education Qualifications -

- B.E/ B.Tech, MBA from Tier - 1/2 college would be preferred

- Any relevant certification will be added advantage