Manager - Talent Acquisition at Delhivery
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Delhivery - Director - B2B Collections (8-10 yrs)
1. Develop and implement comprehensive collection strategies and procedures to ensure timely and efficient collection of outstanding payments from B2B clients across the country.
2. Lead, manage, and mentor a team of collection professionals, providing guidance, training, and performance evaluations to ensure the team meets targets and objectives.
3. Monitor and analyse the collection performance metrics, such as DSO (Days Sales Outstanding), aging reports, and bad debt ratios, and take appropriate actions to improve the overall collection efficiency.
4. Collaborate with sales, customer service, and finance teams to resolve payment discrepancies, disputes, and delinquencies, ensuring a coordinated approach to collections.
5. Establish and maintain effective relationships with key customers, providing them with regular updates on outstanding balances, resolving issues, and negotiating payment terms and schedules.
6. Conduct regular reviews and assessments of credit limits and terms for customers, ensuring proper risk management and minimizing potential bad debt.
7. Prepare and present collection-related reports, analysis, and recommendations to senior management, highlighting trends, challenges, and opportunities.
8. Develop and maintain strong relationships with external agencies, legal teams, and collection agencies, ensuring compliance with relevant laws and regulations.
9. Continuously evaluate and implement technology solutions or systems to streamline collection processes, automate repetitive tasks, and enhance productivity.
Qualifications and Requirements:
1. Bachelor's degree in Finance, Accounting, Business Administration, or a related field. MBA or professional certifications, and
2. Proven track record of at least 8-10 years in a similar role within the logistics industry, specifically in B2B LTL collections.
3. Strong understanding of B2B credit and collection processes, including credit risk assessment, credit limit determination, and collection strategies.
4. Excellent knowledge of financial analysis, credit evaluation, and collection techniques, with a focus on optimizing cash flow and reducing outstanding receivables.
5. Exceptional leadership and managerial skills with the ability to inspire, motivate, and develop a high-performing team.
6. Strong negotiation and communication skills to interact effectively with internal stakeholders, customers, and external agencies.
7. Analytical mindset with the ability to interpret data, generate insights, and make data-driven decisions.
8. Proficiency in using collection software, ERP systems, and Microsoft Office applications.
9. Demonstrated ability to work in a fast-paced, deadline-driven environment, handling multiple priorities effectively.
10. Familiarity with legal and regulatory frameworks related to collections and debt recovery.