Delhi Duty Free - Senior Manager - Training

Principal Responsibilities :

- Develop training plan for the organization aligning the purpose, vision, and business priorities

- Conduct Training Needs Analysis through Performance Appraisals, Customer Feedback, Attrition report, etc.

- Partnering with key stakeholders to drive new training initiatives & cater to existing training needs of the organization

- Formulate & execute the annual and monthly training calendar

- Ensuring completion of Induction program for the new joiners in the organization within stipulated time frame

- Deliver & facilitate training sessions on Customer Service Excellence, Retail Selling Skills, Product Training & Leadership Skills

- Conduct periodic Training Audits at the shop floor to ensure high level of service standards

- Prepare annual training budget and ensuring that the training expenses are in-line with it

- Conduct Train the trainer certification workshop for team leaders

- Review monthly training plan of the departments, monitoring "on the job' training and provide structured feedback to the trainers

- Maintain monthly and annual training MIS

- Liaise with external training institutions to drive functional and leadership training needs

Skills & Competencies:

- Exceptional organizational skills & attention to detail

- Proven ability to effectively communicate with people at all levels

- Shows drive, stamina, and the capacity to work hard

- Customer service focused

- Retail/ Hospitality Acumen

- Commercial Excellence

- Self & staff development

- Persuasive oral and written communication

- Teamwork

Education & Qualifications:

- Graduate (any stream)/ MBA (Human Resource)