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22/04 HR
Head - Executive Search at Keysite Solutions Executive Search

Views:801 Applications:126 Rec. Actions:Recruiter Actions:5

Data Operations Analyst - Salesforce/CRM (1-4 yrs)

Gurgaon/Gurugram Job Code: 1084301

Data Operation Analyst - Salesforce/CRM


We have an urgent role with leading Global MNC at Gurgaon.

Role : Data Operations Analyst

What He Will Do :

- Will support the day-to-day requests of our integrated automation systems and database. Our database activities support the data and deployment needs of teams focused on opinion surveys, events, subscriptions and marketing engagement (newsletters, lead generation mechanisms, etc.).

- The successful candidate will provide support to database constituents worldwide.

- The candidate will provide data upload and reporting insights, implementation of activities against data pulls, and help improve the quality of customer data.

- The role will cover requirements from the group globally, particularly requests from London.

- As such, while the role is based on local hours (9:00-5:30pm in Gurgaon) some flexibility will be required to cover day-to-day contact with London and occasional meetings with New York.

- Accountabilities

How you will contribute :

- Manage workflow across their individual projects

- Maintain data quality controls across their requests

- Assist database users with data needs, best practices and issue resolution globally

- Compile data for email marketing campaigns and other activities

- Support the set-up and maintenance of lead generation forms

- Facilitate data and deployment requirements for monthly or ad-hoc newsletters

- Report on campaign performance (emails, newsletters, site engagement, etc.)

- Conduct weekly/monthly data maintenance to improve the quality of data and the overall value of the database

- Work closely with the Head of Data Operations (based in London), Data Operations Gurgaon team and key constituents to ensure data requirements are met in a timely fashion while also ensuring highly targeted and high performing records

- Efficient management of data needs across ones projects

- Clear tracking and communication of request progress

- Clear communication of data results and gaps

Experience, skills and professional attributes :

The ideal skills for this role are :

- 1-4 years of relevant experience

- Database management/data operations experience (with specific focus on Salesforce)

- Experience in data analytics/insight

- Experience with Salesforce or similar CRM/ automation system

- Experience with Eloqua or a similar marketing automation platform

- Experience with Cvent or a similar event registration platform

- Working knowledge of HTML and SQL a plus

- Experience in Agile Methodologies

Experience with other resources a plus : DemandTools, Data Loader, Marketo, MailChimp, Dynamics, Google Analytics, Qlikview

- Strong IT skills with an ability to learn new applications and skills quickly

- Experience with survey programming tools a plus: Confirmit or other alternative survey platform

- Proficient with Excel, PowerPoint and Word

- Strong ability to multi-task and move between short and long term data requests/projects

- Strong communications skills

- Ability to balance multiple tasks whilst maintaining a high level of quality

- Being able to meet deadlines and prioritise work effectively

- Strong interpersonal skills, ability to work well in a team

- Self-motivated, proactive mind-set & a keen analytical mind

- Good spoken and written English

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Contact : +91-8826912747

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.

Women-friendly workplace:

Maternity and Paternity Benefits

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