Industry - Accounting / Finance / Audit

Category - Finance

Job Type - Permanent

Job Description :

- Service Delivery Manager will ensure the smooth operation of solutions in the Data Factory domain, underpinned by cutting-edge technologies such as MS Azure PaaS and Informatica C360. They will also work towards being a single interface for users on the above-mentioned solutions.

Client Details

Page Group are proud to be partnering with Unilever to support an ambitious global expansion on their Data & Analytical capabilities - investing further into technology for a sustainable, ethical and inclusive future.Unilever is one of the world's largest consumer goods companies, with sales in over 190 countries and reaching 2 billion consumers a day. Unilever has more than 400 brands found in homes around the world, including Persil, Dove, Knorr, Domestos, Hellmann's, Lipton, Wall's, PG Tips, Ben & Jerry's, Marmite, Magnum and Lynx. We are known for our great brands, a global footprint and our belief in doing business the right way."

Description

Key Responsibilities:

- Lead live support operations of the Aurora programme.

- Achieving service KPIs to agreed standards (such as uptime, quality, performance)

- Manage delivery of small enhancements and optimise efficiency of Agile scrums.

- Ensure consistency of processes across support teams.

- Manage partnership with other teams, such as Data Factory, Aurora Programme, functional SMEs, Information security, Cloud platform.

- Review and manage vendor partner service performance and lead supplier team for better performance and effective ways of working.

- Work with Lead DevOps Manager and escalate issues to when appropriate.

- Monitor third-party delivery quality to ensure it meets with Unilever standards.

- Assist Lead DevOps manager in strategic areas such as new capability development, forecasting, future operating model.

Profile

Experience and qualifications required:

- Essential:

- Experience in managing delivery of live service/operations, at medium to large scale.

- Experience of delivering build or live support of MS Azure data lake cloud platforms.

- Experience working with Informatica C360 (MDM and IDQ modules).

- Hands on Service Operations and management of 24/7 support teams and high priority P1, P2 scenarios for incident and problem management processes.

- Experience of delivering service KPIs and resolution of live issues to ensure service uptime.

- Experience and good understanding of processes and tools required to delivery a large- scale DevOps operations, from transition into Live to running of efficient BAU service.

- Experience of Agile/DevOps development lifecycle from conception to delivery.

- Technical knowledge on Cloud based data and analytics tools and technologies, specifically Azure, Data Lake Store, Azure Data Factory, Azure Databricks.

- Experience of working with and managing supplier teams/resources.

- Excellent verbal, written and interpersonal communication skills.

- Possesses good analytical thinking to develop solutions and propose action plans.

- Ability to learn new tools, technologies and process quickly

- Self-motivated problem solver; able to thrive in a dynamic and result-driven environment

- Thorough understanding of applicable standards and procedures including technical, quality, safety, and financial matters across all areas of service delivery

- Desirable:

- Professional certification (Agile methodologies, PMI, ITIL, etc.)

- Domain expertise in Analytics and Data Lake Platform & Technologies

- Experience of working within consumer goods or retail industry.

Job Offer

Rewards and benefits are just one part of the reason Unilever is a great place to work. We offer significant benefits, including a strong bonus, healthcare options, company share scheme, professional membership support and much more. In addition, there are a wide range of options around flexible working for the future. We offer a supportive and inclusive working environment that enables you to learn, develop and be the best you can in a role that suits you. We're committed to building an inclusive culture where everyone working at Unilever feels able to bring their complete and authentic self to work.

Page Group India is acting as an Employment Agency in relation to this vacancy.

Contact - Sanya Seth - +124 452 5520

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https://www.aplitrak.com/?adid=c2FueWFzZXRoLjQ1MDY0Ljc5MDVAcGFnZWluLmFwbGl0cmFrLmNvbQ

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