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27/06 Swati Chahar
Talent Acquisition Manager at Daffodil Softwares

Views:2498 Applications:130 Rec. Actions:Recruiter Actions:119

Daffodil Software - Manager - Customer Success (6-15 yrs)

Gurgaon/Gurugram Job Code: 714286

Experience

- 6+ years of proven work experience in sales management, key account management, or relevant experience

Education :

- Bachelor's degree in marketing, business administration, sales, or relevant field; Master's degree preferred

Responsibilities :

- Diligently handling a dedicated portfolio of key accounts to:

- Build a complete understanding of client's needs and expectations

- Develop a long-term and trusting relationship with key stakeholders

- Resolving client's key issues and complaints

- Managing communication between client and internal stakeholders

- Staying on top of client's needs, vision, IT roadmap and any anticipated deviations

- Develop an in-depth understanding of the account, their business, and key stakeholders

- Improving per account revenue by effective up-selling and cross-selling

- Grab a higher share of client's annual IT spend by pitching relevant services and broadening their required product portfolio base

- Track delivery timelines and quality to ensure highest quality of deliverables are being produced on time

- Presenting reports to senior management on account progress, goals and quarterly initiatives

Requirements :

- Goal-oriented, organized team player able to manage conflict

- Able to mentor, encourage and lead a team

- Self-motivated and self-driven

- Excellent interpersonal relationship skills

- Ability to analyze data and sales statistics and translate them into better strategy

- Excellent verbal and written communication skills

- Superior MS Excel and PowerPoint skills

- Strong negotiation skills, with ability to follow-through on client contracts

- Proven results of delivering client solutions and meeting sales goals

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.

Women-friendly workplace:

Maternity and Paternity Benefits

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