Insurance Compliance Manager - (Takaful )

The Insurance Compliance Manager has the responsibility for oversight of the insurance regulatory compliance activities / programs and complaint management in a fast-paced environment.

Responsibilities :

Manages insurance and consumer financial regulatory compliance activities and insurance complaint activities in a demanding environment, collaborating closely with applicable stakeholders (Operations, Technology, Risk, Executive Office of Customer Care, etc.)

Provides guidance to the business about practical and effective solutions to regulatory compliance challenges and complaint management.

Drives strategies and plans for continual enhancement of the Compliance Management System, as applicable to their assigned insurance and consumer financial protection laws / regulations and / or business processes or functional areas.

Drives the execution of the insurance complaint management process from receipt to resolution.

Fully knowledgeable of assigned insurance and consumer financial protection laws / regulations and / or business processes or functional areas, as well as a broad understanding of the entire Compliance function and the related business functions.

Evaluates business practices and monitors transactions to ensure that business is conducted in compliance with all applicable laws, regulations and internal policies and procedures; champions the escalation, tracking and successful and prompt closure of identified issues or concerns.

Cutting edge knowledge of new insurance and consumer financial protection laws, rules, products, technologies, and applications, and assesses implications for assigned areas.

Provides guidance in the development of regulatory compliance and complaint management policies and procedures.

Qualifications:

The candidate should have a bachelor's degree or equivalent work experience. Advanced degrees or licenses, including an MBA, JD, and/or other certifications (e.g., CRCMP, CRCP, MCM, CIA, CPA) are a plus.

The candidate must have knowledge of the key National Association of Insurance Commissioners model regulations and related state insurance regulations and some knowledge of the Consumer Financial Protection Bureau and other consumer financial protection regulations.

Experience in complaint handling; includes collaboration with stakeholders, reviewing for root cause, gathering, and assessing data for analytics and trending for distribution to management and other purposes.

The candidate should have experience developing and implementing regulatory compliance controls; also, should be able to construct and execute tests / audit plans of regulatory controls (adequacy of design and effectiveness).

The candidate should have excellent project management skills, strong writing and verbal communication skills and be able to multi-task and complete projects on time.

The candidate should be a self-starter and organized; able to work independently, without supervision; able to solve problems and offer solutions; able to influence other stakeholders and drive results.

The candidate should have strong research skills including on-line research systems.

The candidate should have strong / advanced analytical skills and proficient in the use of Microsoft Word, Excel, PowerPoint, Outlook, Power BI and similar applications.

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