DADJ Global - KPI Manager

Job Description:

- The KPI Manager must demonstrate an exceptional work ethic, excellent written and verbal communication skills, and good working knowledge of the IT lifecycle in a cloud environment.

- You must be able to work with a diverse team supporting multiple stakeholders, often with differences in priorities, to establish clear, attainable KPIs and project plans to achieve optimized outcomes.

- Must be detail oriented and possess the ability to work in a multi-disciplined environment with excellent communication skills, both oral and written along with analytical skills to troubleshoot issues.

- Must be able to apply intensive and diverse knowledge to problems and make independent decisions.

- Must be a team player able to work professionally and collaboratively with the government customer and other members of the project team.

- Excellent written and verbal communication skills and a client focus.

Responsibilities:

- Good experience to implement KPI in whole company

- Design KPI ,measure and set bonus for all employee as per categories

- Work closely with the Managed Services organizations and the senior and client leadership team in the formulation and implementation of key performance indicators and optimization efforts.

- Provide continuous process improvement for Service Support and Service Delivery.

- Work with management team on process definition, promotion, and governance required to meet KPI objectives and goals.

- Work with Services staff responsible for implementation, adoption, and continuous improvement assignments.

- Develop and maintain an organization of high performing and engaged employees through effective hiring, coaching and performance/talent management processes. Influence and implement a resource strategy based on business need, scope of work, cost, and skill requirements. Foster a collaborative, success-oriented team environment where resources are empowered and accountable.

- Manage action items related to the strategic direction for team.