Cyble - Customer Engagement Manager - Cyber Security Domain

Customer Success Manager - Cyber Security

Customer Success Manager - Cyber Security

- You are responsible for securing our customers' digital risk exposure through our Threat Intelligence services.

- With you, Cyble will also focus on delivering the best possible cybersecurity leadership to our clients.

- You will be part of the team that help guide our clients on their cybersecurity strategies, improve and promote threat intelligence best practices to develop and deliver the components of a good cybersecurity threat intelligence program.

Hard Skills :

- Strong customer interaction skills and technical foundation in IT, Networking or Cyber Security (bachelor's degree or Higher)

- 5-7 Years of client-facing working experience preferred (intermediate to senior level in cyber security)

- Extensive working experience in the Cyber Threat Intelligence (CTI) Field is preferred, candidates from the following affiliated fields are alternatively preferred: SOC, Penetration Testing or DFIR.

- Build a relationship with each client based on trust and integrity

- Be a primary point of contact for client inquiries and requests

- Lead new client onboarding activities

- Manage client contracts and ensure that all deliverables are completed

- Chair regular client meetings, collect action items, and follow up as needed

- Manage our client deliverables in our project tracking system

- Coordinate with internal resources

- Help refine deliverables so that they have a consistent style across clients

- Lead annual client service reviews

- Streamline our client management processes

Knowledge in at least one area :

- CTI Standards: TAXII, STIX, OpenIOC, SIGMA, SNORT, YARA, etc.

- Threat Modelling: MITRE ATT&CK, Kill Chain, Diamond Model or Others

- Key Models: Traffic Light Protocol, Pyramid of Pain, Analysis of Competing Hypotheses (ACH)

- Darkweb Landscape: Popular Darkweb Marketplaces, Forums and Communication Channels

- General Threat Actors: Common TTP's among categories of threat actors like Script kiddies, Cyber Criminals, Insider Threats or Nation State attackers

- Regional Threat Actors: Common Threat Actors active in the region and their TTPs

Soft Skills :

- Language : High amount of English written, and communicative proficiency required

- Cyber Security Jargon : Understanding and ability to clearly make distinctions between Risk, Threats, Probabilities, Business Impact and Controls

- Critical Thinking : A scientific way of thinking that refers to evidence and facts as underpinnings across analytical conclusions and recommendations.

- Context Grasp : Ability to read a CMDB and understand the complete internal landscape

- Abstract Thinking : Ability to think on Operational, Tactical and ideally on Strategic analytical level with regards to writing a Cyber Threat Intelligence (CTI) report

Reporting and Presentation Skills :

- Reporting: Ability to write reports or build presentations that are easy to understand and to post

- Audience: Ability to write reports or build presentations for C-level that focuses on Business Impact

- Concise: Ability to write reports or build presentations with focus on key action items that are relevant to the business

- Risk: Ability to translate cyber threat descriptions to clear and simple risk language

- Detailed: Build consistent quality reporting and presentations that are standardized visually for enhanced readability to customers