Associate Consultant at FirstMeridian Business Services
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Customer Support Specialist/Sales Coordinator - Consumer Durables (8-12 yrs)
Customer Support Specialist - Sales Coordinator
Responsibilities :
- Develop maximum sales potential out of assigned customers through good customer service techniques, knowledge of the company's products and services
- Apply knowledge of company products/services to efficiently process customer information and respond to inquiries, concerns and complaints in a diplomatic manner
- Ensure orders are entered and moved through the system to shipping accurately and promptly
- Apply correct prices and discounts after seeking or receiving proper approvals
- Support global key accounts and accounts with special requirements
- Increase sales by upselling or cross selling where appropriate
- Remain current on product information and product updates through available resources
- Analyze customer accounts and promptly make corrections and/or modifications to files
- Maintain updated, organized files on all assigned customers to include sales orders
- Contact customers to obtain missing information or data to ensure an accurate customer database
- Assist other co-workers in the department as needed
- Support with achievement of relevant KPI targets.
- Provide repair service customer support
- Improve global customer master data consistency and support standardized workflows for maintenance required for further progression of dependent tools and meaningful reporting
Requirements :
- Strong PC Skills in MS Office, JD Edwards (preferred)
- Superior customer service attitude; able to handle difficult customers with diplomacy and tact
- Excellent communication (oral and written) skills and excellent phone skills
- Excellent interpersonal skills
- Strong, accurate data entry skills
- Good organizational skills with excellent follow-through
- Good problem-solving skills
- Previous experience with export documentation
- Moderate product knowledge in Consumer products
- Understanding and experience in customer specific portals related to order process, logistics and delivery booking , slots
- Understanding of box moving business
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