16/01 Amit Anand
Hiring Manager at Aventure Corporate Solution

Views:148 Applications:23 Rec. Actions:Recruiter Actions:4

Customer Support Role - SaaS Products (2-6 yrs)

Bangalore Job Code: 882589

Your roles and responsibilities :

- Taking ownership to onboard customers by understanding the requirements and provide consultative solutions.

- Prepare Statement of Work, project plans, integration documents etc and get them signed off by customers.

- Work on integrating CM.com products with the customer's technology stack and product ecosystem.

- Share best practices to customers on product implementation.

- Provide product training (onsite and virtual) to customers and coordinate with the customers on User Acceptance Testing and Training.

- Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams

- Ensure proper recording and closure of all issues before the project go-live date and prepare handover documentation for the Customer Success Team.

- Work collaboratively with the sales & customer success team for upselling and cross-sell opportunities.

Requirements :

- Minimum of 2 years experience in customer support/implementation role in a SaaS business.

- 2-3 years experience in implementation of products like chatbots, marketing automation tools, the helpdesk is a must or a minimum of 3 years working experience in these products is mandatory.

- Good to have hands-on experience with configuring webhooks, REST APIs, web services, JSON and Javascript.

- Tech-savvy with a strong intent to understand and explain the technology.

- Social skills and problem-solving ability, as well as consultative communication.

- Good understanding of sales and how to build long-term customer relationships.

- Good project management skills.

Women-friendly workplace:

Maternity and Paternity Benefits

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