Customer Support Manager/ Relationship Manager - Banking( Mumbai)

A leading organization into Banking and ATM business is looking for Customer Support Manager for their office based out of Navi Mumbai

- Email proficiency in responding to customers queries and grievance

- Co-ordinating with the respective departments and getting the right answer / input and then frame the right response accordingly

- Monitoring of the emails / responses

- Maintaining and analysing the customer queries

- Weekly report to be submitted on the overall activities

- Ability to train the call centre team on soft skills and product knowledge

- Constant monitoring and improving the quality of the calls

- Doing outbound call activities. Measuring the results and suggesting ways to improve productivity

- Should be capable of handing the sms campaigns

- Monitoring and responding to play store queries

- Should be able to draft inbound and outbound scripts with proper flow chart

- Should be a fun loving person who can work under stressful conditions

- Should not shy away from additional responsibilities.

- Candidates only from Banking industry need apply for this role.

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