Customer Support Executive - Client Services

Customer support executive

Customer support executive (Remote) 1-4 yrs

Why should you look at this role :

- Salary 7 to 8 lakh per annum

- Remote working, work from anywhere

- Shift allowance

- Weekend / public holiday allowance

- Laptop (MacBook) + merchandise on joining

- Infrastructural reimbursements for IT purchases

- Health benefits

- Paid leave

- Provident Fund

What Else :

- Empowerment to plan and execute

- Medical and Life Insurance

- Open culture and working with a young and dynamic team

- Career advancement opportunities

- Generous leave policy

Company size : over 180 employees

About the Employer :

- Plivo is a cloud communications platform that empowers businesses to connect, engage and interact with their customers in a more efficient and meaningful way.

- Plivo's mission is to simplify business communications. Thousands of businesses around the globe including IBM, Workday, Godaddy, and Lifesize rely on Plivo to power their voice and SMS communications at global scale.

- Founded in 2011, Plivo is part of YCombinator and is backed by prominent investors, including Andreessen Horowitz and Battery Ventures.

- Plivo has been profitable for the past four years, an unusual milestone for companies of this scale. Plivo's success has landed it among the leading, global CPaaS (Communications Platform as a Service) companies and at the cutting edge of the CPaaS sector, which is estimated to grow to $10.9 billion by 2022.

Employer Reviews :

- "Lot of new things to learn, Freedom to do things, Work would be recognized, Transparent leadership "

- " Young minds, Great product. Good benefits "

What You will do Everyday :

- Investigate, troubleshoot, diagnose and resolve call quality or account-related issues for customers.

- Work with our Product Management, Engineering, and Sales teams to identify and drive improvements in our existing products.

- Contribute to developing training content such as knowledge base articles, processes, etc.

Your Superpowers :

- 1 to 4 years of experience in a client-facing, semi-technical role.

- Experience working in a team, and the ability to collaborate with different stakeholders like the product, sales, customer success, etc.

- Obsessed with customer support and delighting the customers.

- Training and mentoring team members.

- Creating and Enhancing training material.

- Business data analysis and good skills in tools such as MS Excel and Google sheets.