Founder at Zhcne Consultancy Services
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Customer Success Manager - SaaS Products (2-5 yrs)
- Developing and managing client relationships at CXO level. Drive and own continuous discussions around Return on Investment (RoI), Adoption, and Value Realization to ensure retention and growth
- Manage business for HRIS Firms customers for HCM products and services
- Responsible for ensuring 100% renewals to drive primary growth lever for all the offerings
- Ensuring excellent customer service delivery always, Drive practice operations and monitor key KPIs around Book of Business, Retention, Churn etc. with focus to help achieve targets and incentives
- Drive consultative selling and business development, charged with proactively seeking out new cross-sell and up-sell opportunities, and maintaining a portfolio of partners for repeat business
- Acquire a thorough understanding of key customer needs and requirements. This will include SOW design and evaluation
- Expand the relationships with existing customers by continuously proposing solutions that meet their objectives and get maximum ROI to them
- Ensure the correct products and services are delivered to customers in a timely manner
- Resolve any issues and problems faced by customers and deal with complaints to maintain trust
- 2+ years of overall experience with last 2+ years experience in the similar role
- Candidate should have prior experience of working in SaaS based product companies
- Should have managed revenue base of $4 million
- Experience of managing relationship with enterprise customers @ CXO level.
- Good in governance mechanism and data analytics
- Candidate should be either B.Tech or MBA.
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