Customer Success Manager - SaaS

The Key Account Manager works closely with the sales team to manage relationships with clients.

What would you do :

- Building and maintaining relationships with clients and key personnel within enterprise clients

- Conducting business reviews to ensure clients are satisfied with their products and services

- Making customers aware of new product developments

- Attending meetings with clients to build relationships with existing accounts.

- Achieving client relationship targets and KPI's as set by the Head of Sales.

- Working closely with sales and client delivery teams

- Carrying out client satisfaction surveys and reviews.

- Monitoring company performance against service level agreements and flagging potential issues.

- Updating the CRM and ensuring sales team is aware of changes within clients.

What should you have :

- Background of the Client Relationship Manager at enterprise account levels

- Strong interpersonal skills and an ability to build rapport with customers.

- Previous SaaS sales experience and an organized approach to work.

- Hardworking with a strong work ethic.

- Experience 2-4 years

- Prior exp of working with Fintech, NBFC, banks would be an added advantage