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Customer Success Manager - SaaS (2-9 yrs)
The Key Account Manager works closely with the sales team to manage relationships with clients.
What would you do :
- Building and maintaining relationships with clients and key personnel within enterprise clients
- Conducting business reviews to ensure clients are satisfied with their products and services
- Making customers aware of new product developments
- Attending meetings with clients to build relationships with existing accounts.
- Achieving client relationship targets and KPI's as set by the Head of Sales.
- Working closely with sales and client delivery teams
- Carrying out client satisfaction surveys and reviews.
- Monitoring company performance against service level agreements and flagging potential issues.
- Updating the CRM and ensuring sales team is aware of changes within clients.
What should you have :
- Background of the Client Relationship Manager at enterprise account levels
- Strong interpersonal skills and an ability to build rapport with customers.
- Previous SaaS sales experience and an organized approach to work.
- Hardworking with a strong work ethic.
- Experience 2-4 years
- Prior exp of working with Fintech, NBFC, banks would be an added advantage
This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.
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