Customer Success Manager/Relationship Manager - IT Recruitment Firm

We are looking for a passionate Relationship Manager (whom we call Client Engagement Architect), who is capable of maintaining strong relationships with our already existing client base.

About us :

We are the fastest growing IT recruitment agency in India. We are technology folks with a passion for recruitment. We are a motivated group of recruitment professionals with great understanding of technology and various domains including but not limited to e-commerce, social media, advertising, mobile technologies, enterprise products etc. For most our clients, we are the preferred vendors. We work with over 140 clients, some of whom are Flipkart, Amazon, Myntra, InMobi, Ola Cabs, Quikr, Meru Cabs, Practo.

We are a team of 90+, growing rapidly, doubling our size every year. We operate out of 3 locations, namely Bangalore, Delhi and Bikaner.

Responsibilities :

You will be responsible for developing long-term relationships with your portfolio of assigned customers, connecting with key business executives and stakeholders. You will liaise between customers and cross-functional internal teams to ensure the timely and successful delivery of our solutions according to customer needs.

- Operate as the lead point of contact for any and all matters specific to your set of clients

- Build and maintain strong, long-lasting client relationships

- Develop a trusted advisor relationship with key customer stakeholders and executive sponsors

- Ensure the timely and successful delivery of our solutions according to client needs and objectives

- Communicate clearly the progress of monthly/quarterly initiatives to internal and external stakeholders

- Forecast and track key account metrics

- Identify and grow opportunities within territory and collaborate with sales teams to ensure growth attainment

- Assist with high severity requests or issue escalations as needed

Requirements :

- Proven account management or relationship management or other relevant experience

- Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organization

- Charisma and charm in person and over the phone during speech

- Experience in delivering client-focused solutions based on client needs

- Proven ability to manage multiple projects at a time while paying strict attention to detail

- Excellent listening, negotiation and presentation skills

- Excellent verbal and written communications skills

Salary offered - 7-15 LPA