Co-Founder at Mantras2Success Consultants
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Customer Success Manager/Key Account Manager - Large Corporate Clients - Steel - IIM/FMS/MDI (2-6 yrs)
We are looking for a high performing Customer Success Manager to help meet sales and revenue growth targets with a strong orientation in digital and metric driven analytical approach. He/she will be responsible for managing the client funnel for repeat order and increase wallet share, directly interacting with MSMEs to sharpen understanding of their requirements & buying 2 behavior, enriching client profiles for targeted selling. Interaction with distributors, building relationships, understanding and keeping abreast of market dynamics and effective feedback loop are important aspects.
Roles & Responsibilities:
- Achieve repeat sales and wallet share targets
- Understand, categorize and analyze reasons for client drops and increase active to onboarded client ratio
- Market intelligence inputs for pricing and activation
- Build and promote strong and lasting relationships with distributors on the platform
- Design and execute plan for outbound calling for sales conversion
- Enrich and maintain customer profile and update status in CRM
- Work hand-in-hand with customer acquisition team for smooth transition of clients with minimal drop outs
- Assist customers through their credit application journey
- Provide structured and specific feedback to category and product teams for prioritizing category expansion and product development.
QUALIFICATIONS & COMPETENCE REQUIRED:
- Engineer/CA + MBA from premier institute. Selective very strong candidates with relevant experience without MBA may also be considered.
- 2-5 years of customer acquisition & sales experience in B2B segment (pre or post MBA)
- Experience meeting customer needs, building customer relationships and knack for closing sales
- Strong communication & interpersonal skills
- Self-starter and driven
- Language Skills: fluent in English. Knowing Tamil/Kannada an added advantage.
5 Working Days
The company is a world-renowned $13 billion conglomerate with presence across various sectors: Steel, Energy, Minerals, Port & Infrastructure, Cement, Ventures & Paints across India, the US, South America & Africa.
Leveraging their extensive distribution network & supply chain mgmt. exp, they bring to India their B2B Ecommerce Platform.
This is a growth oriented tech company that is building the most preferred one stop, omni-channel & integrated tech-led offering for MSMEs, Individual Home Builders (IHBs) & turn-key construction contractors.
Key Clients :
MSMEs: Manufacturing business that require steel for industrial use.
Independent Home Builders (IHB's): Those who build residential properties on their own land (may not be an enterprise).
Independent Customers: Builders, who develop properties for personal end use.
Influencers: This group consists of masons, contractors, architects, fabricators, interior designers etc.