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24/06 Daisy
Subject Matter Expert at Peoplefy

Views:199 Applications:128 Rec. Actions:Recruiter Actions:33

Customer Success Manager - IT Domain (5-9 yrs)

Bangalore Job Code: 830107

- The ideal candidate will be responsible for leading and advising Platform clients on the platform strategy, product and aid the client in its technology and product uptake / appreciation.

- The ideal candidate should have the proclivity to detect overlapping functions and interdepartmental dependencies and provide both tactical and strategic thinking

Responsibilities:

- Understand the critical goals and initiatives of the Platform Team

- Anticipate stake holder challenges, identify root causes, and be proactive about preventing issues (Engage customers through Product value meetings)

- Understand the stake holder needs, influence the client roadmap and build mutual value

- Engage in the creation of a product vision and road map

- Drive user centered design process

- Leads project during the analysis process, interacting to elicit and document project requirements

- Produces project artifacts around business requirements documents, use cases, issue logs, test cases and other -documents as needed.

- Understand country specific regulations/ nuances and impact to design / product features

- Continually stay informed with the latest Technology trends

Candidate Profile :

- Minimum of 5 years' Business Analysis / customer success or equivalent experience

- Engineer by qualification.

- Experience with design reviews, requirement validation, documentation

- Exceptional verbal and written communications skills

- Proficient with technology trends and hands on experience with programing.

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.

Women-friendly workplace:

Maternity and Paternity Benefits

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