The Role: We are looking for an enthusiastic Customer Success Manager to work as a trusted advisor for our clients and lead them through all the phases of the product implementation. With a consultative approach, you will plan and manage account relationships with a focus on product adoption and client success. Responsibilities: - Own the client journey from on-boarding to adoption, renewal, and growth. - Deliver and measure the ROI for each account. - Manage the product implementation in terms of milestones with resource and program tracking while managing risks and escalations. - Track the engagement metrics and lead the account reviews seeking feedback and providing support at every touchpoint for optimum value delivery. - Collaborate with internal stakeholders across operations, sales, engineering, and product to ensure all queries are addressed in a timely manner. - Translate client feedback into positive impact on product development. - Improve the product adoption with greater client satisfaction. - Conduct engagement and training activities such as webinars, product demonstrations, etc. - Develop and maintain positive client relationships. - Create adoption benchmarks and forecasts based on business use cases. Requirements: - B.Tech/MBA from a premier College or University. - Minimum 3 years of experience in a Customer Success role with a track record of delivery and implementation of SaaS solutions or subscription-based products in a fast-paced environment. - Ability to create new business opportunities through relationship building with key decision-makers. - Adept at working cross-functionally to deliver results. - Deep understanding of the Financial Services ecosystem having a strong grasp of financial and/or legal terminology. - Strategic thinker with the ability to decode technical solutions for a non-technical clientele. - Prior experience in Project management or account management in a client-facing role is preferred. - Analytical and process-oriented with good knowledge of value drivers in recurring revenue business models. - Strong organizational, time management and prioritization skills. - Proactive and detail oriented with excellent communication skills and creative thinking ability.

Delhi NCR

Customer Success Manager - IT/BPO 

Customer Success Manager - IT/BPO  ,Job Description for Customer Success Manager - IT/BPO  in Strategic Talent Partner in  Delhi NCR for (5-10) years of experience. Apply Now!

Job Description for Customer Success Manager - IT/BPO  in Strategic Talent Partner in  Delhi NCR for (5-10) years of experience. Apply Now!