Customer Success Manager

Location: Chennai

Experience: 6.0 - 8.0 Years

Must-Have :

- Working in a b2b product firm

- Experience in Customer success roles/client-facing roles

Skills Need:

- Hands-on experience in implementation of any products related to video conferencing, chatbots, marketing automation tools or technical helpdesk with an overall experience of 5-7 years and minimum 2-3 years of working in b2b saas organization is mandatory.

- The candidate should have worked in client-facing roles that involve Product demonstrations, meetings, and must have customer empathy.

- Must be comfortable making video calls and collaborating with internal teams

- Ability to perform under pressure and deadlines

- Good email & oral communication skills and problem-solving skills

- Hands-on experience of CRM tools, Excel and Powerpoint, Project management tools

Responsibilities:

- Provide product training to customers and work directly with them, typically in their first 30-60 days to ensure a smooth and successful transition.

- Researching, diagnosing, troubleshooting, and resolving customer issues

- Prepare Scope of Work, project plans, integration documents, etc, and get them signed off by customers.

- Provide detailed account walkthroughs and assist new customers by educating them and answering any follow-up questions

- Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams

- Ensure proper recording and closure of all issues

- Prepare accurate and timely reports

- Document knowledge in the form of knowledge base tech notes and articles

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.