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04/02 Anshita Jain
Consultant at CareerNet Technologies Pvt. Ltd.

Views:148 Applications:54 Rec. Actions:Recruiter Actions:0

Customer Success Manager - IT (3-11 yrs)

Bangalore Job Code: 1043868

What You'll Do

- You will be the owner for the set of accounts and drive product retention, consumption, adoption and engagement for a set of customer accounts.

- Empower customers to improve their end-customers' digital experiences and achieve business objectives through the adoption of product

- Develop a deep understanding of customer needs and be able to tie them to specific use cases, product features, benefits, and value propositions - and ensure your team knows how to communicate them effectively

- Understand Customer's current implementation and ensure maximization of business value realized by the customer through consultative support, training, business reviews and configuration optimization

- Be a customer advocate within providing feedback to engineering teams to develop / identify new features & products

- Increase renewal rates, drive adoption and consumption, improve customer satisfaction, and cultivate advocates to generate new business (upsell and cross-sell)

- Serve as the internal voice of the customer and advocate for your clients' needs (services, support, product management, executive alignment)

- Manage and track key performance indicators (KPIs) - including renewal, consumption, adoption and expansion commitments - to ensure exceptional, predictable results

- Calculate risk forecasts based on product adoption; close renewal, upsell, and cross-sell opportunities within assigned client accounts in partnership with relevant Sales Account Executives while achieving targeted renewal rate

- Work closely with multiple teams (sales. support, product specialists, services etc.) within

- Identify opportunities for customer references and case studies

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.

Women-friendly workplace:

Maternity and Paternity Benefits

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