Customer Success Manager - IT

Customer Success Manager

Job Location: Kalyani Nagar (Pune)

Time: 2:00 PM- 11:00 PM IST

Job Description/ Skills required

- Ownership of delivery & customer success for Implementation & Support of our products.

- Ability to match between customer requirements in Order Management 02C( Order to cash), AR (

- Accounts Receivable) processes and product functionalities.

- Preferred APICS Certified.

- Understand business requirements, document them in standard formats, obtain business user approval and work them seamlessly into the existing framework

- Familiar with data model, feature definition, extensive screen and report definitions in the O2C space.

- Strong expertise in SQL, Python

- Good to have XML, ETL, Scripting skills.

- Plan and responsible for quality testing including user acceptance testing.

- Experience with Business Process Modelling methodologies and practices

- Exposure to modern user interfaces and a flair to keep abreast with technology

- Ability to learn new processes / domains

- Master's in accounting / CA / CFA / MBA - Finance - from leading university

- Excellent Written and Oral Skills