Customer Success Manager - Internet/Online

Job Responsibilities :

- Establish clear client retention goals.

- Process milestones for the clients and employees to work toward.

- Assist customers with setting up and navigating programs or software.

- Promote the value of the product.

- Upsell services and products with the brand image.

- Promote value through customer experience.

- Assist in creating training courses and educational materials.

- Review customer complaints and concerns and seek to improve the customer experience.

Requirements :

- Proven work experience as a Customer Success Manager or similar role.

- Experience working with brand image and promoting value through customer experience.

- Exceptional ability to communicate and foster positive business relationships.

- Technical skills are required as they relate to the use of the product or service.

- Accountability and personal organization are essential

- Experience in managing a diverse group and training each according to company standards

- A communications or marketing degree is preferred