Talent Consultant at Meyrahkee
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Customer Success Manager - Internet/Online (5-10 yrs)
Job Responsibilities :
- Establish clear client retention goals.
- Process milestones for the clients and employees to work toward.
- Assist customers with setting up and navigating programs or software.
- Promote the value of the product.
- Upsell services and products with the brand image.
- Promote value through customer experience.
- Assist in creating training courses and educational materials.
- Review customer complaints and concerns and seek to improve the customer experience.
- Proven work experience as a Customer Success Manager or similar role.
- Experience working with brand image and promoting value through customer experience.
- Exceptional ability to communicate and foster positive business relationships.
- Technical skills are required as they relate to the use of the product or service.
- Accountability and personal organization are essential
- Experience in managing a diverse group and training each according to company standards
- A communications or marketing degree is preferred